Try before you buy
Start the free 5-day trial from the website and test the tools in your own Revit projects. We recommend you do this before buying, and that you check that your Revit version is supported.
7-day money-back guarantee
If you bought a license and the tool does not work as described on a supported Revit version, tell us within 7 days of your purchase. We will first try to fix the problem. If we cannot fix it, we will refund the full amount you paid for that license.
When we cannot refund
- More than 7 days have passed since the purchase.
- You changed your mind after using the tool, or it is not what you needed, when it works as described.
- The license was shared, resold or used against the Terms of Service.
- The problem comes from something outside MO.tool, such as an unsupported Revit version or another add-in.
No automatic renewals
Licenses do not renew by themselves. You are charged only when you place an order, so there is nothing to cancel.
How to ask for a refund
Message us with your account email and your order number (it looks like MO-XXXXXX), and tell us what went wrong. We answer as soon as we can, usually within a few days.
How the money comes back
We refund to the same method you paid with. For bank transfers, your bank or ours may charge transfer fees that we cannot recover, and the money can take several working days to arrive. When a refund is made, the license for that order is switched off.
Payments we cannot find
If you paid by bank transfer or PayPal and we cannot find your payment, your order is not confirmed and no license is issued. Send us your transfer receipt and we will check again. If the money reached us after all, we confirm the order. If it never did, you were not charged by us.